Medicare Marketing Supervisor


: $82,570.00 - $178,020.00 /year *

Employment Type

: Full-Time


: Advertising/Marketing/Public Relations

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Job Description:

Marketing Statement MetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus' network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. Position Overview Under the direction of the Director of Medicare Marketing, the Assistant Director I; will be primarily responsible for the oversight and monitoring of the daily sales activities of Medicare/MLTC/FIDA Marketing Representatives within one or more of the sales regions in the Marketing Department. The Assistant Director will work collaboratively with the Director of Medicare Marketing, as well as other MetroPlus departments and facility partners, to ensure enrollment of potential Medicare/MLTC/FIDA members into our plan. The Assistant Director I will also serve as a liaison to external and internal customers - which may include providers, community organizations, members, management personnel and various business partners. Job Description * Ensures the accuracy and quality of enrollment applications and documents submitted by Enrollment Sales Representatives. * Conduct Field Observations to maintain consistency of adherence to standard policies, procedures and practices, which entails the audit of the enrollment process between the ESR and the prospective clients. * Assist the Director of Medicare Marketing by periodically conducting presentations and Marketing orientations to both internal and external customers in an effort to increase market share. * Communicate changes and implement the enrollment process, while continuing to monitor and ensure compliance with regulations. * Supervise regional territory and assist Marketing Manager in developing regional marketing strategies to meet established sales goals. * Provide feedback to representatives on quality of work, job performance, productivity goals and business development. * Coordinate marketing activities and promotions to increase enrollments and retention. * May be responsible for resolving specific site problems or issues. * Attend, coordinate and execute marketing team and staff meetings held to disseminate general information and departmental updates, strategize marketing activities and develop personnel, conduct weekly team meetings to address strategies in new enrollment and retention efforts, in addition to disseminating departmental updates. * Assist in establishing and maintaining productive and cooperative relationships with clients to ensure that profitability and membership goals are maintained. * Responsible for timely entry of work schedule into Automated Marketing Scheduler program. * Responsible for quality management of the application submission process, which includes: detailed analysis and correction of submitted work, coaching counseling and feedback aimed at improving the process. * Responsible for effective developmental coaching and counseling to employees, both verbal and written. * Provides necessary feedback relevant to annual performance reviews. * Responsible for review and weekly submission of employee timesheets. * Perform other related duties as assigned by the Director of Medicare Marketing. Minimum Qualifications * Must possess a valid NYS Accident, Life and Health License at the time of employment. License must remain valid at all times during employment. Must maintain all required continuing education requirements and renew license in advance of its expiration. * Must have High School Diploma or GED; College Degree or Coursework preferred. * Minimum of two to three years experience in sales and marketing, preferably in Managed Care. * Two years of supervisory experience * Excellent verbal, written presentation and organizational skills are necessary. * Must have excellent organizational and motivational skills. * Must demonstrate flexibility. * Willing to travel throughout community service areas. * Must be self-motivated and goal oriented * Strong time management and analytical skill. * A valid drivers' license and use of a personal automobile preferred. * Computer literate * Bi-lingual preferred. Professional Competencies * Integrity and Trust * Customer Focus * Functional/Technical skills * Written/Oral Communication * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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