Vendor Manager - New York

Employment Type

: Full-Time


: Non-Executive Management

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Our client, A world leading audio streaming service, is looking to hire a Vendor Managerto join their Global Customer Support team in New York City!

**This opening is a 14 month long contract position, with the strong opportunity for extension or conversion**

The team oversees global operations for customer support in 8 different countries.

This Vendor Manager will oversee operations, and maintain and develop relationships between BPO (Business Process Outsourcing) partners and the Customer Support organization.

What You Will Be Doing

  • Manage all Customer Support Outsourcing Relationships and ensure that all partners are meeting KPI performance targets
  • Foster a customer-centric attitude, drive customer priorities, and build effective customer/ vendor relationships
  • Work on RFP''s, contracts and business landscape research
  • Help execute ongoing OS strategies that align with the global business growth and product plan
  • Analyze outsourced contact center performance (sales, cost, quality, productivity) and identify trends, opportunities, issues, concerns and successes
  • Conduct frequent site visits and evaluations

Required Skills & Experience

  • Bachelor s degree required
  • 3+ years of Vendor Management or Customer Care experience
  • Experience managing teams desired
  • Customer Care systems knowledge is a plus
  • Up to 50% international travel required

    Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

    by Jobble

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