Director of Front Office Operations

Compensation

: $132,420.00 - $206,040.00 /year *

Employment Type

: Full-Time

Industry

: Executive Management



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The prestigious Millennium Hilton New York One UN Plaza is conducting a selective search for their next Director of Front Office Operations. A Director of Front Office is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Director of Front Office will oversee a team of 6 Front Office Managers with a total of 36 union team members across front desk, PBX and Guest Services at this 439 room high rise property on the east side of Manhattan. What will I be doing? As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Implement and monitor all corporate marketing programs Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Run and complete daily reports, analyze data and make decisions based on data Resolve guest issues and concerns to guest satisfaction Recruit, interview and train team membersSalary Range: NAMinimum QualificationNot Specified years
Associated topics: administrative, administrative assistant, administrative coordinator, associate, front office, food, operation, operational assistant, operational support, records management * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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