Spectrum Business Inbound Sales Supervisor

Employment Type

: Full-Time

Industry

: Miscellaneous



Date posted 09/23/2019

Requisition Number: ******BR

Location: United States - New York - Syracuse

Area of Interest: Customer Service, Inside Sales, Sales

Position Type: Full Time
The Spectrum Business Inbound Sales Supervisor is accountable for meeting and exceeding established sales goals for new small business customers. This position reports to the Business Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven business-to-business sales environment that is highly transactional and customer focused.
Major Duties and Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience

Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment

Develop new sales strategies within the call center to maximize opportunities

Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics

Monitor calls and performance stats and provide individual Sales Representative feedback

Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative

Performance Improvement plans (PIPs) and Corrective Action Plans (CARs)

Develop and maintain a positive sales culture

Lead and guide the team in the attainment of marketing campaign goals

Partner with marketing department in the development, implementation and evaluation of marketing campaigns

Monitor rep and team performance; conduct coaching

Provide post-launch feedback to Sales Representative and marketing leadership.

Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance

Conduct regular performance reviews

Perform multiple administrative duties: Create and manage Sales Representative work schedule
Review and approve time-off requests and timesheets

Review, reconcile and approve commission reports

Approve customer credits.

Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care

Perform other duties as requested.

Required Qualifications
Skills/Abilities and Knowledge
Ability to supervise and motivate others
Ability to recruit, develop, maintain and optimize a team of sales professionals
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to work independently and collaboratively
Ability to work with others to resolve problems, handle requests or situations
Ability to respond quickly to changing business needs
Ability to use personal computer and software applications (i.e. word processing, spreadsheets, etc.)
Knowledge of voice, data and television products and services
Knowledge of business-to-business sales
Ability to listen to and interpret the needs of the customer

Education
High School diploma or equivalent
2+ years post high school education preferred

Related Work Experience
2-3 years - Inside Sales experience, commercial experience preferred
1-2 years - Supervisory experience preferred preferably in an inside sales capacity

Working Conditions
Office environment
Exposure to moderate noise levels
Occasional travel as required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13525

Business Unit: Marketing

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