User Success Manager, Learning & User Enablement - New York

Employment Type

: Full-Time


: Non-Executive Management

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Odyssey is searching for a User Success Manager, Learning & User Enablement to join our team. Specifically, you will lead initiatives to educate, develop and retain Odyssey s content creators so they may create the content our users, audience, and partners want to engage with.

Your work will involve analyzing user needs, creating and adapting materials, programs and processes, the ongoing management of knowledge content and building scalable infrastructure to best deliver the right information to our creators in the most engaging ways possible. Your goal is to help our content creators get the most out of the platform.


  • Own all objectives and strategies for the learning and development of Odyssey s users (content creators), focusing on user development and growth.

  • Create wide ranging and diverse training programs, materials and processes for Odyssey s various user types.

  • Work with all relevant departments to identify key areas of development for our users.

  • Leverage strong internal consulting and communication skills to partner with department stakeholders in developing our users and designing the appropriate programs and/or materials.

  • Select and manage the relationship with vendor partners for learning and development programs or products not developed in-house.

  • Launch a new Learning Management System in partnership our product team.

  • Lead all creation and distribution of content within the learning management system.

  • Improve and maintain customer-facing support interfaces, such as the Help Center, contact channels, and ticketing systems

  • Collaborate cross-functionally and communicate effectively to ensure all stakeholders have the information they need and that cross dependent tools are functioning properly.

  • Analyze feedback, qualitative data, and quantitative data to establish success metrics of programs and initiatives.

  • Monitor and analyze the effectiveness of learning and development programs to create a culture of continuous improvement


  • 5+ years experience, preferably in HR, learning and development or organizational development. Certification in related areas is a plus.

  • Minimum 2 year management experience.

  • Knowledge of innovative training delivery methods.

  • Experience using learning management system (LMS) platform desired.

  • Experience in designing, developing and implementing training content and materials (on & offline) on various topics.

  • Ability to provide solutions to support business needs through creative problem solving and creative innovation.

At Odyssey, our culture is at the heart of our company. We offer a comprehensive benefits package including: health insurance, retirement plan, and generous time off. All benefits are subject to change. Odyssey is an equal opportunity employer. Candidates must be eligible to work in the US for any employer. Sponsorship is not offered for this role.

Read more about us at

Careers page at

Interested candidates should email resumes to

by Jobble

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