Customer Service and Support (Level 1)

Employment Type

: Full-Time


: Miscellaneous

NY******* Customer Service and Support with Optanix in Syracuse

15 openings are available.

Training is provided for this position. Candidates with strong customer services skills are encouraged to apply.

Job Summary:

Will follow defined PaaS procedures in managing daily service tickets and providing the highest level of customer service satisfaction. This role will be responsible for taking ownership of client specific requests, incidents and resolution process for the product support life cycle. The Application Engineer, Level 1 will be an expert in the user experience utilizing the GUI for each Platform release that is deployed in the field, and proactively review client trends, perform client root cause analysis and document executable plans and steps to reduce repeatable incidents using the Knowledge Database. This position requires consistent communication and feedback to other functional groups within Optanix, such as Customer Success Managers, Engineering, Product Management and RMS (Remote Managed Services).

Education (minimum required):
High School Diploma/GED; major in Information Technology, or related field preferred.

Experience (minimum required):
0-3 years; customer support and system administration experience preferred.

Optanix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optanix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To apply send resume to **********************

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