Desktop Support Analyst - Robert Half Technology

Employment Type

: Full-Time


: Customer Service/Call Center

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There is an opening for a Desktop Support Technician at Robert Half Technology, for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. This Desktop Support Analyst role is full-time in nature and is based in the New York, New York, area. Major responsibilities - Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities - Resolve computer problems, and give guidance on appropriate action/solutions - Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals - Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Interface regularly and effectively with ticket submitters - Provide computer desktop support in accordance with established policies and procedures - hardware repairs with the appropriate vendors- Agile project management experience desired - Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals - 3+ years of desktop support or other related experience - provided by Dice
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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