Position Overview The Program Director will; Coordinate program operations and manage sub-contractor and staff activities. Implementation, coordination and successful operation of SUS Supportive Services for Veteran Families Program (SSVF) and its subcontractors efforts. Develop and monitor the appropriate use of key linkages for veterans and their families. Assist staff in focusing on program participants wherewithal to overcome barriers to access; pay careful attention to intake, assessment, service planning, service delivery and goal achievement for attainment or maintenance of permanent housing. Provide leadership for the team by emphasizing training, supervision, and problem-solving for challenging circumstances through case review. Oversee appropriate use of partnerships, linkages, advocacy and wraparound supports and services in the community. Provide individual monthly professional supervision to assigned staff. Cultivate professional growth. Ensure that new staff receive proper training for program and agency protocols. Research, implement and stay up to date on best practices for programs. Oversee individual program teams (i.e., Housing, Benefits, Employment, Service Coordination, Outreach and Veteran Peer Navigators ) to help focus and strengthen the goals and outcomes of each group. Lead required staff and project management team meetings and trainings. Monitor program outcomes ( e.g., Housing Stability Plans, HMIS reports; program budget, and other restrictions/requirements as issued in the grant award ), and promote team-based collaborative planning. Develop and promote an awareness of critical barriers to attaining or maintaining permanent housing and rapid response to those barriers. Focus team on long-term sustainability. Manage workflow and workload assignments. Apply time management skills to work effectively within given deadlines. Ensure that program is in compliance with the rules and regulations of licensing and funding agencies, and in accordance with organizational policies and procedures. Integrate high priority Veterans into services where they may engage in comprehensive transition planning, especially Veterans at 30%-50% AMI, returning from OEF/OIF/OND, with behavioral health problems, physical impairments, and other barriers to housing stability. Promote the SSVF Housing First model of service delivery. Communicate effectively with referring agencies, the VA and community entitlement programs, treatment providers and collateral agencies to rapidly address and correct issues with services or supports. Cultivate positive relationships with relevant funding and monitoring entities, social service providers, and other community partners. Actively liaise with program referral sources toward ensuring active program enrollment and service delivery. Ensure compliance with funding requirements and agency quality assurance standards. Develop, implement and update program policies and procedures to ensure effective and efficient delivery of services. Respond to program participants concerns, needs and complaints promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner at all times. Ability to travel for trainings and conferences. Participate in appropriate community collaborations relevant to Veterans issues as directed by the Regional Director. Assist with grant writing and/or seeking additional opportunities for Division growth. Ensure accountability and operation within established budget. Ensure compliance with funding requirements and agency quality assurance standards. Develop and implement program policies and procedures to ensure effective and efficient delivery of services. Support the mission and values of SUS and help to redirect behavior that undermines group effectiveness or is inconsistent with core values. Complete other duties as needed and requested by Regional Director. Bachelors Degree in Human Services or related field is preferred. Three to five years experience in a Human Services related field plus two years supervisory experience is preferred. Proficient in Windows, and MS Office Suite, especially Excel and Access Experience working with low-income individuals and families; cultural competency and sensitivity in working with persons from diverse populations. Experience navigating the complex service systems targeted to veterans. Experience working with veteran homelessness issues and advocacy is a plus. Valid NYS Drivers License required. U.S. military veterans are strongly encouraged to apply. SUS IS AN EQUAL OPPORTUNITY EMPLOYER Company Overview Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting sus.org. Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays by Jobble Associated topics: asso, beverage, chief operations officer, facilities, front desk, front office, food, operation, operational assistant, operations director Associated topics: administrative officer, administrative support, assist, assistant, asso, associate, beverage, document, records management, staff
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.