Full-Time Booking Coordinator in Union Square at Vibrant and Fun Company!
Compensation: $70,585.00 - $127,870.00 /year *
Employment Type: Full-Time
Would you love working in a positive, friendly, and energetic work environment? Are you great at multi-tasking, reprioritizing tasks, switching from one thing to another, and getting tons accomplished when you're in the zone? Oh, do you love kids and families and would making their lives a little bit better every day make you feel fulfilled and satisfied with your work? SmartSitting is looking for a Full-Time Booking Coordinator in our Union Square office! Our mission is to provide personalized childcare to New York City families. We believe in making every moment count, and we're looking for someone to help us in our mission!? In this SALARIED POSITION WITH BENEFITS , you'll be responsible for speaking with parents, learning about their kids, and assessing, scheduling, and managing their temporary childcare needs, including as-needed, occasional, fill-in, vacation, visiting, and other forms of temporary childcare provided by our network of extensively vetted nannies, babysitters, and child specialists. You'll also get to know our rockstar SmartSitters and their amazing individual personalities so you can best match families with individuals that will improve their lives, provide a much needed helping hand, and develop lasting memories and bonds with their children. Your daily checklist might include any and all of the following: scheduling bookings (including last minute ones) for existing families, following up with families about past bookings, building happy and healthy relationships with families so they continue to book with us, assisting with cancellations or rescheduling, managing a complex and bustling inbox in an organized and methodical way, speaking with new and current families, managing caregiver availability data, reviewing customer and caregiver feedback, helping navigate conflicts in a customer-focused and empathetic manner, and helping update family and sitter profiles. Additionally, you'll be involved in planning and leading training sessions and meet-ups with our community of babysitters and nannies, as well as attending departmental meetings to discuss improvements and solutions to issues that arise on a weekly basis. We are a collaborative group that constantly seeks to improve and grow. The official hours for this position are Monday through Friday, 12 PM - 9 PM with an hour off in the middle. Once established in the role, there is flexibility to work some of the evening hours remotely, and also some flexibility to shift to 7:30 AM-4:30 PM several time per month with approval. Our office team is a group of hard-working young professionals who appreciate art, creativity, education, and laughter. We receive paid vacation days and paid holidays (including an extra day off for your birthday!), health, medical, and dental, monthly metrocard reimbursement, partial phone reimbursements, and some flexibility to work from home. There is a lot of autonomy in the role and we all wear many hats at one point or another, so we're looking for an adaptable self-starter who can learn the ropes and make sure everything is moving quickly (and correctly!) every day. There's a lot to manage at once, so if juggling sounds energizing to you, then you're in the right spot. This position requires energy! The faint of heart need not apply! We also insist on navigating ups and downs with a cheerful and positive disposition, maintaining a healthy work-life balance, and setting goals (and exceeding them).? Interested in joining us? Please check the requirements below to see if you're a match. While we're happy to have you apply through LinkedIn, we'd also very much appreciate a cover letter sent to ...@smartsitting.com, so we can get to know you and why you'd be interested in this position. Skills and Qualifications:? -Tech savvy, quick at navigating around a MacBook, knows how to move between programs and platforms quickly. -Confident learning new technologies and using multiple softwares/platforms -Adaptable; unafraid to try something new, whether it's a project or a software.? -Excellent communication skills, both written and verbal, and warm, comforting, and positive e-mail tone -Welcoming presence, both in person and on the phone -Awesome time management skills - "Efficient" is your middle name (or at least the goal, right?) -Great judgment skills; you trust yourself to evaluate someone you just met against a set of criteria. -Family-friendly and professional social media presence with a knowledge of posting and managing various social media platforms -You support diversity and understand and utilize the concepts of equal opportunity.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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