Shift Supervisor

Employment Type

: Full-Time


: Miscellaneous



Manage all areas of operations of full service/quick service operations within the Airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. Supporting the Unit Manager and Assistant Manager in ensuring that standards of service and food quality are consistently achieved by the team.  This position reports directly into Unit Manager.

Essential Functions                                                                                                                                    

Ø Responsible for daily management of the restaurant(s) including, operational, financial, quality and brand partner relations.

Ø Ensure that all products and merchandising brand standards are adhered to.

Ø Maintain brand operational standards and ensure that unit checklists and cleaning schedules are completed daily.

Ø Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.

Ø Provide support, direction, and encouragement to drive direct reports and hourly team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to direct reports and hourly team members accordingly.

Ø Responsible for handling guest complaints/comments, and using them for making improvements.

Ø Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer.

Ø Computes and records charges, refunds, cost of lost or damaged goods, and similar items accurately and timely.

Ø Performs general clerical functions within the business/restaurant(s), which include payroll, schedules, accounts receivable, accounts payable and operating statements.

Ø Conduct ongoing training and hold direct reports and hourly team members accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability.

Ø Manage and handle any cash handling control efficiently.

Ø Support other duties assigned by the management.

Required Education & Experience

Ø Bachelor’s degree in Business Management with a concentration in hospitality, or in a related field preferred; Vocational or on-the-job training required.

Ø Must have a minimum of 1-2 years of increasingly responsible restaurant/food service supervisory experience; or an equivalent combination of education and experience.

Ø Must be proficient utilizing MS Office Suite applications including MS Word, Excel, and PowerPoint.

Ø Ability and flexibility to work in a fast-paced environment.

Ø Dynamic and positive attitude to support our culture and work environment.

Ø Ability to juggle multiple tasks, effectively prioritizes assigned job duties, and meet deadlines.

Ø Flexibility to support various operations and work activities during busy seasons.

Ø Service oriented approach is essential to support all team members.

Ø Ability to work individually and within a highly collaborative team environment.

Ø Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and motivate team members.

Ø Ability to effectively influence through knowledge, relationship management, and trust.

Ø Excellent written and verbal communication, including delivering presentations at public meetings.

Ø Ability to effectively manage conflict and ensure successful outcomes. Ability to deal with high stressful situations and exercise sound judgment and decision making

Ø Flexible schedule as business demands. Regular office attendance required.

Supervisory Responsibilities

This position manages all team members of your assigned department(s) and is responsible for leadership of the team members within this department(s). Responsibilities include, but are not limited to, independently directing the work of other team members, preparing and adjusting work schedules, making recommendations to employment decisions (i.e. hire, discipline, terminate, etc.), and other responsibilities listed within this job description.

Position Type / Expected Hours of Work

This is a full-time position. Must have availability to work weekdays and weekend. Hours of employment are contingent on business needs, work required and/or as job duties demand.

Work Environment

This job operates in an airport environment, both pre and post-security. This role routinely uses standard office equipment such as computers and multiple computer programs, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

SSP America, Inc. complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, SSP America, Inc. will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member is regularly required to communicate with guests and fellow team members and be able to accurately exchange information in these situations; constantly move about to the company’s location(s) within the airport environment; operate a computer and other office equipment, such as POS system, copy machine and computer printer; must be able to detect business patterns that require the increase or decrease in staff at a given moment in time; must be able to distinguish flavors when testing recipes to be prepared for guests; may be required to lift up to 25lbs about 50% of the time when receiving inventory or distributing product to company outlets; constantly exposed to both hot and cold temperature conditions. The team member is required and must have the ability to sit, stand, walk, kneel, crouch, stoop, reach, twist, and lift for extended periods of time.

Work Authorization/Security Clearance

Must be able to establish eligibility to work in the United States. This position requires Transportation Security Administration (TSA) clearance and/or a comprehensive Federal Aviation Administration (FAA) background check.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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