Client Advisor - Fifth Avenue Flagship - New York

Employment Type

: Full-Time

Industry

: Fashion



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POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)

The Wardrobe Specialist is responsible for delivering results through effective execution of sales, building a clientele, and effectively representing the St. John brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

?????????????????? Consistently achieves or exceeds monthly sales and KPI goals

?????????????????? Actively develops new clients by finding new ways to enhance and develop business

?????????????????? Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients

?????????????????? Effectively captures client data for connecting with clients and building relationships

?????????????????? Completes outreach to connect with clients on a regular basis

?????????????????? Demonstrates strong product knowledge and; keeps updated on new St. John product, marketplace and fashion trends

?????????????????? Upholds all brand and relationship values

?????????????????? Promotes and supports the St. John customer loyalty programs, marketing tools and events aimed at increasing business

?????????????????? Follows through and accomplishes multiple projects and store priorities in a timely manner

?????????????????? Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, clients, peers, and management team

?????????????????? Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients

?????????????????? Ensures accuracy of all POS procedures

?????????????????? Understands and performs all POS functions accurately, professionally and within Company guidelines

?????????????????? Has a strong knowledge of the alteration process and fitting a client for alterations

?????????????????? Assists in merchandising and maintaining the appearance of the store according to St. John standards

?????????????????? Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

?????????????????? Resolves client issues and requests in an efficient manner and with a sense of urgency

?????????????????? Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed

?????????????????? Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies

?????????????????? Actively contributes to non-selling activities and loss prevention initiatives

?????????????????? Demonstrates high level of quality in work, attendance and appearance

?????????????????? Actively participates in Monthly Touch Bases

?????????????????? Attends all required Store Meetings

?????????????????? Maintains standards of store cleanliness and organization

?????????????????? Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines

?????????????????? Assists to ensure accuracy of Company in store promotions and merchandise markdowns

?????????????????? Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

?????????????????? Assists in maintaining compliance

?????????????????? Adheres to all Company Policies & Procedures

?????????????????? Adhere to Timekeeping procedures

?????????????????? Adhere to local, state and federal laws

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?????????????????? Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

?????????????????? Demonstrates high level of quality work, attendance and appearance

?????????????????? Adheres to all Company Policies & Procedures and Safety Regulations

?????????????????? Adheres to local, state and federal laws

?????????????????? Additional responsibilities assigned by supervisor related to your position/department

?????????????????? Less than10% travel may be required as necessary

?????????????????? Ability to be flexible and willing to work extended varied hours when necessary, nights, days and weekends to support the business needs.

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SUPERVISORY RESPONSIBILITIES

?????????????????? This position does not have supervisory responsibilities

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ORGANIZATIONAL RELATIONSHIPS

?????????????????? Interacts with all levels throughout organization including customers, employees and outside vendors

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MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual need in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:

?????????????????? Adaptability

?????????????????? Client Focus

?????????????????? Communication

?????????????????? Embraces Change

?????????????????? Honesty and Integrity

?????????????????? Initiative

?????????????????? Optimistic

?????????????????? Professionalism

?????????????????? Results Orientated

?????????????????? Solutions Orientated

?????????????????? Teamwork

?????????????????? Honest and Integrity

?????????????????? Time Management

?????????????????? Thoroughness

?????????????????? Organization

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Education/Experience:

EDUCATION/EXPERIENCE:

?????????????????? 2 - 5-years sales experience

?????????????????? Understanding of experiential selling

?????????????????? Loyal client base or experience preferred

?????????????????? Exemplary selling and clienteling skills

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by Jobble


Associated topics: advertisement, brand marketing, broadcast, campaign, invest, leveraging, market, public relation, roi, tv

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