Client Advisor - Fifth Avenue Flagship
Employment Type: Full-Time
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POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position) The Wardrobe Specialist is responsible for delivering results through effective execution of sales, building a clientele, and effectively representing the St. John brand. ESSENTIAL DUTIES AND RESPONSIBILITIES ? ? Consistently achieves or exceeds monthly sales and KPI goals ? ? Actively develops new clients by finding new ways to enhance and develop business ? ? Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients ? ? Effectively captures client data for connecting with clients and building relationships ? ? Completes outreach to connect with clients on a regular basis ? ? Demonstrates strong product knowledge and; keeps updated on new St. John product, marketplace and fashion trends ? ? Upholds all brand and relationship values ? ? Promotes and supports the St. John customer loyalty programs, marketing tools and events aimed at increasing business ? ? Follows through and accomplishes multiple projects and store priorities in a timely manner ? ? Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, clients, peers, and management team ? ? Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients ? ? Ensures accuracy of all POS procedures ? ? Understands and performs all POS functions accurately, professionally and within Company guidelines ? ? Has a strong knowledge of the alteration process and fitting a client for alterations ? ? Assists in merchandising and maintaining the appearance of the store according to St. John standards ? ? Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards ? ? Resolves client issues and requests in an efficient manner and with a sense of urgency ? ? Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed ? ? Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies ? ? Actively contributes to non-selling activities and loss prevention initiatives ? ? Demonstrates high level of quality in work, attendance and appearance ? ? Actively participates in Monthly Touch Bases ? ? Attends all required Store Meetings ? ? Maintains standards of store cleanliness and organization ? ? Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines ? ? Assists to ensure accuracy of Company in store promotions and merchandise markdowns ? ? Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving ? ? Assists in maintaining compliance ? ? Adheres to all Company Policies & Procedures ? ? Adhere to Timekeeping procedures ? ? Adhere to local, state and federal laws ? ? Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management ? ? Demonstrates high level of quality work, attendance and appearance ? ? Adheres to all Company Policies & Procedures and Safety Regulations ? ? Adheres to local, state and federal laws ? ? Additional responsibilities assigned by supervisor related to your position/department ? ? Less than10% travel may be required as necessary ? ? Ability to be flexible and willing to work extended varied hours when necessary, nights, days and weekends to support the business needs. SUPERVISORY RESPONSIBILITIES ? ? This position does not have supervisory responsibilities ORGANIZATIONAL RELATIONSHIPS ? ? Interacts with all levels throughout organization including customers, employees and outside vendors MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual need in order to successfully perform the duties and responsibilities of the position. COMPETENCIES: ? ? Adaptability ? ? Client Focus ? ? Communication ? ? Embraces Change ? ? Honesty and Integrity ? ? Initiative ? ? Optimistic ? ? Professionalism ? ? Results Orientated ? ? Solutions Orientated ? ? Teamwork ? ? Honest and Integrity ? ? Time Management ? ? Thoroughness ? ? Organization Education/Experience: EDUCATION/EXPERIENCE: ? ? 2 - 5-years sales experience ? ? Understanding of experiential selling ? ? Loyal client base or experience preferred ? ? Exemplary selling and clienteling skills
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