Service and installation technician

Employment Type

: Full-Time


: Miscellaneous

Position SummaryOur Service & Installation Technicians are our partners in delivering the best possible solution to our customers. They own the work they do and leverage their knowledge of our products and policies to ensure that the job is done right the first time. They have an attention to detail to guarantee that all site protocols and health and safety standards are followed and can deal with the growing demand for our products and services.Key Duties/ResponsibilitiesAttend clients’ sites to install, maintain or repair all company systems including video monitoring systems.Check to ensure all systems are online when attending a site, noting any malfunctions and notifying their direct Supervisor and/or Director of Field Operations of all issuesDocument and maintain accurate records of all work performed on a site and submit reports at the end of the workday as requiredWork with the Monitoring Centre ensure the best camera sight lines, cameras are correctly focused, and alarms are properly set up on a site Knowledgeable and adheres to all company policies, procedures, protocols and Health and Safety requirementsPulling, terminating and testing Cat5e and RG59 cableClimbing ladders, using variety of scissor and boom lifts, working on rooftopsPerform warehouse duties as assigned, including assisting with camera preparationMaintain and repair all equipment as needed to guarantee that it is working as requiredEnsure company vehicles are kept in good working condition and notify direct supervisor and/or operations manager of any deficienciesEnsure sufficient equipment is in the vehicle in order to complete assigned daily tasks as well as carry out any other maintenance or repair issues that arise while on a sitePerform other duties as assigned QualificationsPost secondary education in a technology related field with an emphasis on computer/IT skills2+ years previous experience as a camera installerCompletion of a security manufacturers certified training program would be an assetCore CompetenciesExcellent physical condition as the job requires lifting of equipment overhead weighing upwards of 50 lbsNo fear of heights in order to operate a bucket truck to conduct installationsExcellent customer service and interpersonal skills to interact effectively with internal and external partiesThe ability to troubleshoot CCTV analog/IP systems.A valid driver's licence and a police background check.The ability to work independently and to prepare all necessary documentation in a timely and accurate mannerA good knowledge and adherence to site protocols and Health and Safety policies and practicesSelf-motivated and committed to continuous learning Ability to work effectively independentlyWorking Conditions Client sitesWarehouseFlexibility to work beyond regular working hours of 8:00 a.m. to 5:00 p.m. as well as at least one weekend per month, depending on customer commitments SDL2017

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