Senior Telecommunications Engineer
Employment Type: Full-Time
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Senior Telecommunications Engineer in New York, NY (Downtown) Genesys Cisco IVR MUST have experience building telecom systems from the ground up The Senior Telecommunications Engineer participates in the design of complex voice and telecommunication networks hardware and software configurations, which typically span multiple business functions and geographic locations. The individual also monitors the installation, maintenance, and operations of these networks. This technology thought leader is responsible for planning, acquisition, implementation, and upgrades of communications systems and software. Supports maintains and troubleshoots telecommunications systems with high availability and continuity of business mindset. Maintains and configures functioning applications for the end-user telecom system with solutions and user experience mindset. Modifies, repairs and conducts preventative maintenance on telecommunication equipment and related systems and works proactively with service providers for as a service platforms. Troubleshoots problems with assigned systems to identify and resolve issues. Responsible for new system implementations and upgrades including methods and processes for operationalizing telecommunications investments. Maintains and configures associated applications for the end-user telecom system ensures that users are trained on the platform. Supports telecommunications infrastructure using technology, and telecommunications engineering best practices; Transport Control Protocol / Internet Protocol (TCP/IP), routing protocols, LAN switching, Internet and Intranet systems, and Simple Network Management Protocol (SNMP) based network management systems. Specific Functions Telecommunication systems inclusive of voice, video and mobile platforms. Designs the operational process and tools to ensure that all telecom investments are moved into production properly, the operations teams know how to support them and that the appropriate tools are in place to monitor telecommunications solutions. Responsible for capacity management and release management planning for all systems designs the testing procedures for new releases and working with third party vendors to ensure the readiness of new releases. Responsible for the lifecycle management of the voice and video platforms works with the OEMs and service providers to ensure that all TRS solutions are technically relevant, the technical currency is maintained and that appropriate lifecycle approaches are applied. Responsible for Level 3 support of all technical issues engage with the technical support teams, third party suppliers and OEMs to ensure that all issues are resolved promptly and within pre-defined SLAs. Owns the technical relationship with assigned vendors and partners drives the mentality of continuous improvement into the support and delivery processes with metrics and measurement mindset. Partners proactively with the business to understand new needs and issues plans for the implementation of requests and enhancements consist of new business requests. Market thought leader who stays ahead of new market trends integrates all telecommunications platforms into the defined end user experience strategy and stays ahead of the technology curve. Acts as the subject matter expert and technical drive for implementations in the VoIP, SIP, POTS, Unified Communications, Video and communications application space across all adopted platforms. Qualifications 5 years experience configuring, implementing, managing and maintaining Genesys and Cisco IVR/contact center technologies 5 years experience working with Microsoft on the Skype for Business/Teams unified communications platform has implemented the technology in the past. 7 years experience working with service providers and carriers within the telecom space understands how to implement and enforce SLAs and other metrics. 7 years experience supporting complex network solutions such as trunking, SIP, voice gateways, PBX and key systems. 7Experience with ACD call setup and CMS reporting must be hands on. 7 years of general routing and switching network experience primarily with Cisco (and Palo Alto) technologies. Experience in large enterprise IT environment preferred 8 years experience in telecom network design, installation, maintenance. Network experience needed: L2 and L3 Network protocols, perform VoIP troubleshooting Experience deploying and supporting VoIP end points, including h.323 and SIP devices, as well as VoIP trunks and carrier SIP solutions. Experience with Nice Voice Recording Platform and IPC trading recording preferred - provided by Dice
Associated topics: avaya, engineer, frequency, hardware, nortel, osp, radio, repair, test, test engineer
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