Associate Director of Permitting, Enforcement and Office Operations


: $83,405.00 - $206,040.00 /year *

Employment Type

: Full-Time


: Executive Management

HoursStandard University business hours8:30am 5:00pm (academic year)8:00am 4:30pm (summer)Hours may vary based on operational needs.Job DescriptionThe Associate Director of Permitting, Enforcement and Parking and Office Operations is a full-time, year-round, exempt, benefits eligible position reporting directly to the Director of Parking and Transit Services.The position performs a variety of mission critical administrative and confidential functions for the Parking and Transit Services (PTS) department.This Associate Director is responsible for technical systems, operations of the front-end customer services office staff operations and processes, as well as parking enforcement.The position works closely with the leadership team in leading and managing Parking and Transit employees and in identifying goals and objectives for the Departments strategic planning.The Associate Director is responsible for promoting and promulgating trust, respect and service, the basic tenants of ethical leadership as well as promoting the mission, vision and goals of the Department, Division, and University.QualificationsBachelors degree preferred or equivalent combination of education and experience.Minimum of five years experience in successfully leading and managing office/clerical staff operations.Minimum of five year experience in overseeing and/or implementing technical projects.Three or more years of experience in a college or university setting preferred.Job Specific QualificationsMust have strong communications skills and ability to communicate with a diverse community.Must be able to operate, perform and multitask under varying degrees of stress and pressure and be able to prioritize projects, tasks and meet deadlines.Must be proficient in various Microsoft Office and email applications; as well as have transferable skills for other administrative and technical database systems.Demonstrated management, leadership, and professional presentation skills required.ResponsibilitiesManages the permit process including purchasing, renewal and distribution processes.Oversees technical operations and ensures business continuity.Works collaboratively with the Division of Campus Safety and Emergency Services (DCSES) technical group.Communicates frequently with the DCSES technical group to identify goals, objects, projects, and opportunities to improve parking technologies.Oversees scheduling of Customer Services Coordinator and Office Agent staff, staff hours of work, priorities and staff assignments to ensure efficient operations.Manages parking enforcement process.Oversees and manages enforcement staff.Assists and guides customer service staff as needed with main desk services.Confers with subordinate supervisory personnel and labor representatives to resolve complaints and grievances within work force.In collaboration with the Office of Human Resources, mentors and directs the training of the Customer Services coordinators and agents in order to establish best-in-class customer service and an atmosphere of trust and respect.Assists and supports leadership team with setting department goals and direction and development of strategies and plans, particularly for staff development and community outreach.Develops and promulgates policies and procedures as directed.Possesses considerable latitude for independent action, demonstrated leadership, creative problem-solving, critical decision-making.Organizes department meetings as requested and communicates and collaborates with other Parking and Transit assistant directors and managers regularly.Provides leadership and resources for staff development and community services in accordance with established plans, procedures, and policies.Engages in performance review processes and improvements making recommendations on hiring, promotions, salary increases and terminations.Coaches, mentors and disciplines reporting department employees.Works effectively in a multi-faceted, complex organization, utilizes communication, persuasion and negotiation skills to promote solutions, design policies and facilitate their implementation.Meets objectives with innovative solutions.Attends University and non-University related events and meetings as directed.Application InstructionsIn addition to completing an online application, please attach a resume and cover letter.EEOCSyracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.Commitment to Supporting and Hiring VeteransSyracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.Commitment to a Diverse and Inclusive Campus CommunitySyracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Associated topics: administrative staff, beverage, document, front office, operational assistant, operational support, operations director, records management, staff, support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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