Executive Director of Operational Excellence


: $132,420.00 - $206,040.00 /year *

Employment Type

: Full-Time


: Executive Management

HoursStandard University business hours8:30am 5:00pm (academic year)8:00am 4:30pm (summer)Hours may vary based on operational needs.Job DescriptionReporting directly to the Dean of Libraries and University Librarian, the Executive Director of Operational Excellence provides leadership and oversight of the Libraries business functions including budget, human resources, records management, security, facilities, capital project management, organizational data and assessment. The Executive Director will ensure excellence in Libraries business functions while also helping to define new operational strategies and budget priorities. The Executive Director will routinely collaborate with members of the Syracuse University Libraries leadership team and must be adept at creating and maintaining cross-departmental relationships, monitoring and disseminating information, and functioning in a dynamic and entrepreneurial environment. Responsible for a staff of six direct and six indirect reports.QualificationsMBA or Masters Degree in a relevant field or equivalent combination of education and experience requiredMinimum of 5 years of proven leadership and management experience in a complex organization (preferably in higher education), in progressively responsible positions requiredJob Specific QualificationsExcellent strategic, analytical and problem-solving skillsExcellent interpersonal skills and communication skillsProven record of communicative, collegial, collaborative, and congenial working relationships including thoughtful management of complex workplace issuesExcellent critical thinking, judgment, and evidence-based decision-making ability, including the ability to weigh short and long-term costs and benefits of a potential actionAbility to discern priorities, establish reasonable deadlines and to manage multiple priorities calmly, effectively and within deadlinesFlexibility, tolerance for ambiguity, and resilience under pressureAbility to supervise and develop employees from various professional groupsDeep understanding of assessment philosophies and practicesDemonstrated expertise with budget planning, forecasting and management, and significant budgetary authorityDemonstrated expertise with human resources operationsDemonstrated expertise with management of capital projectsDemonstrated expertise with assessment and data managementResponsibilitiesLeadership and managementProvides strategic leadership for the Operational Excellence team, which includes the Libraries budget, human resources, security and facilities, metrics, and program management functions and the Universitys records management program. Responsible for a staff of six direct and six indirect reports.Develops strategic priorities for the Operational Excellence team to meet Libraries and university demands effectively, aligning structures, resources, and services with Libraries and institutional priorities, goals, and aspirations.Maintains productive relationships and ensures effective coordination with the Universitys Business, Finance and Administrative Services division, Human Resources division, and other University offices as appropriate to ensure consistency with University policies and practices.Ensures Libraries awareness of and compliance with relevant policies, procedures, standards, laws, regulations and institutional policies.Collaborates with others throughout the Libraries to ensure that Operations functions effectively support all Libraries programs and services. Seeks continuous improvement in services provided by the TeamMajor project managementOversees the establishment and maintenance of best practices for Project Management methodologies and process standardization for all major library projects.While maintaining owner status, and through tight liaisons with CPDC and Facilities Services, ensure the libraries facilities are maintained, cleaned, upgraded and serving the needs of the collections, staff and patrons, as defined by the Dean of Libraries.Determines resources and deploys strategies to convert successful projects to sustainable programs.Applies strategic and creative thinking to resolve complex problems and handle multiple priorities within tight time frames.Guides and coaches library staff in project management methodologies.Libraries leadershipAs a member of the Libraries leadership team, works collaboratively to establish policies, set strategic directions, develop and execute long-range plans, and promote and implement the Libraries assessment initiatives.MetricsLeads the development and tracking of relevant metrics which drive better decision making for library management. Analyzes metrics and modifies based on Libraries needs and process changes. Collaborates with home departments to assist in laying out new procedures when metrics indicate a negative trend.Administers the data repository and responds to external surveys.Professional developmentMaintains awareness of professional developments, issues, and practices through activities that increase ones knowledge and abilities, and that positively impact ones performance and service contributions.Application InstructionsIn addition to completing an online application, please attach a resume and cover letter.EEOCSyracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.Commitment to Supporting and Hiring VeteransSyracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.Commitment to a Diverse and Inclusive Campus CommunitySyracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Associated topics: administrative, administrative coordinator, administrative officer, administrative staff, assist, asso, beverage, chief operations officer, facilities, records management * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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