IT Suppport - New York

Compensation

: $115,490.00 - $170,130.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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My client is an established firm in NYC looking for an IT Support Specialist for a temp-to-perm assignment. This is a great opportunity for someone in a Help Desk role to expand their skills or someone looking to leave the cycle of consulting.

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Duties And Responsibilities

  • Investigate, troubleshoot, and resolve all computer software and or hardware problems; these include, but are not limited to MS Office, MS Outlook, Internet Access, Remote Connectivity, Printing, and Audio Visual services
  • Provide or recommend software and or hardware specific solutions for problems and or requests
  • Isolate reoccurring technical issues in order to proactively address customer problems
  • Escalate issues when required to supervisor or managers
  • Open, review, resolve and close assigned support tickets according to SLA?s
  • Track all requests for service and support in our ticketing system
  • Update associated knowledgebase with standard resolutions as required
  • Prevent loss of customer functionality with regular maintenance on computers
  • Review computers on a regular basis to ensure they are on the latest software releases including security patches
  • Maintain office desktop and laptops by following imaging process which includes data backup and configurations for new and existing customers
  • Create, maintain, and update I.T. equipment in our asset tracking database
  • Inventory equipment on a regular basis to confirm asset tag information, customer ownership and location
  • Create and maintain in-house team documentation; these include but are not limited to setup checklists, equipment summaries, and documentation for the I.T. Documentation Library
  • Ensure customer satisfaction by reviewing and performing follow-up communications (email or telephone) on open/closed tickets
  • Responsible for new hire setups and removal of I.T. equipment that includes relocation of equipment as required


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Basic Qualifications

  • 2+ year?s work experience in an Information Technology or Business environment providing professional services required
  • High School Diploma or GED equivalent required with at least two current information technology certifications required


Requirements

  • Previous professional services or law firm experience helpful
  • Strong analytical and problem-solving skills
  • Exceptional customer service and interpersonal skills
  • Experience with Windows 7 & 10 as well as MS Office 2010 & 2016
  • Experience with MS Exchange & Active Directory



Our client will only consider local applicants who do not require sponsorship. Thank you.

by Jobble


Associated topics: infrastructure, ip, maintain, maintenance, satcom, satellite, server, system engineer, system technician, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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